Metropolitan Water Reclamation District of Greater Chicago

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  • $11M budget analyzed against industry standards
  • 3-year expense forecast developed

Process Management, ROI Analysis

The Client

Metropolitan Water Reclamation District of Greater Chicago, the country’s third largest water reclamation agency, safeguards the health of millions.

The Challenge

Faced with pressure to justify its spending to all stakeholders, the IT group needed a full analysis of its $11 million budget and a comparison against industry standards.

Our Methods

  • Kairos Worldwide identified business requirements and built a case for appropriate spending after:
  • Compiling salaries and expenses of 64 staff members and five IT areas
  • Calculating the cost of services of the prior 3 years
  • Conducting process reviews and interviewing internal customers
  • Identifying industry peers and researching their IT budgets

The Impact

  • Created a 3-year expense forecast
  • Improved service to internal customers
  • Enhanced business integration
  • Identified opportunities to realize greater ROI for SAP and thin-client implementation

More Client Success

Process Management
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Process Management
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