Metropolitan Water Reclamation District of Greater Chicago, the country’s third largest water reclamation agency, safeguards the health of millions.
- Process Management
Identified business requirements and built a case for appropriate spending
Identified opportunities to realize greater ROI for SAP and thin-client implementation
The Client
The Challenge
Faced with pressure to justify its spending to all stakeholders, the IT group needed a full analysis of its $11 million budget and a comparison against industry standards.
Our Methods
- Kairos Worldwide identified business requirements and built a case for appropriate spending after:
- Compiling salaries and expenses of 64 staff members and five IT areas
- Calculating the cost of services of the prior 3 years
- Conducting process reviews and interviewing internal customers
- Identifying industry peers and researching their IT budgets
The Impact
- Created a 3-year expense forecast
- Improved service to internal customers
- Enhanced business integration
- Identified opportunities to realize greater ROI for SAP and thin-client implementation
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Need help with transformation, or have a question about change management? We’re here to help.
Let’s Work Together
Need help with transformation, or have a question about change management? We’re here to help.
