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  • 40% increase of internal customer capacity in the first 3 months

Process Management

The Client

Hospira, a leading global hospital products company, with annual sales of $2 billion and 14,000 employees.

The Challenge

The client’s EDI team lacked effective processes to meet federal regulations and support the company’s aggressive international sales objectives.

Our Methods

Kairos Worldwide developed a full-scale, streamlined Process Improvement Plan, including:

  • Defining and documenting processes and workflows
  • Creating a comprehensive procedural manual
  • Identifying specific roles and responsibilities
  • Creating service-level agreements (SLAs) for internal customers
  • Implementing metrics to track the EDI team’s ongoing progress and performance

The Impact

  • Increased the internal customer capacity by 40% in the first 3 months
  • Expanded support to a worldwide customer base while reducing staff by 20%
  • Brought the EDI team to Sarbanes-Oxley compliance

More Client Success

Process Management
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Process Management
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