Intren

Providing Damage Control

CLIENT

INTREN, a leading Midwest contractor providing underground and overhead electrical, gas and lighting installations to general contractors, developers and utility companies.

CHALLENGE

The client was experiencing a great deal of damage to field equipment and, to rectify the problem, needed to know the true source or sources of the damage.

METHODS

Kairos Worldwide undertook an audit of the company’s personnel and practices and identified causes after:

  • Interviewing project managers, operating engineers, electricians, laborers and repair shop workers
  • Assessing the nature of the damage first hand
  • Gathering all pertinent information about the damages

RESULTS

  • Identified the root causes of the problem and recommended corrective actions
  • Designed a new program to capture equipment damage information promptly and accurately
  • Created a reporting system to deliver real-time information to management and maintenance departments, tracking and documenting all equipment damage
  • Established a full-scale employee accountability program