Improved Actionable Process


Hospira, a leading global hospital products company, with annual sales of $2 billion and 14,000 employees.


The client’s EDI team lacked effective processes to meet federal regulations and support the company’s aggressive international sales objectives.


Kairos Worldwide developed a full-scale, streamlined Process Improvement Plan, including:

  • Defining and documenting processes and workflows
  • Creating a comprehensive procedural manual
  • Identifying specific roles and responsibilities
  • Creating service-level agreements for internal customers
  • Implementing metrics to track the EDI team’s ongoing progress and performance


  • Increased internal customer capacity by 40% in the first 3 months
  • Expanded support to a worldwide customer base while reducing staff by 20%
  • Brought the EDI team to Sarbanes-Oxley compliance